City Pulse Orientation Experience

One World Observatory at 1 WTC

Human storytellers and magical technology combine for an unforgettable experience 1,776 feet in the air

Overview

The City Pulse ring is led by ambassadors, but driven by visitors. Using gesture control and custom software, visitors can explore over 100 personally-relevant stories and destinations.

Partners

Legends, NowArchival, The Hettema Group

Services

Experience Design, Media Design, Media & Software Development

“City Pulse becomes a literal frame around human storytelling, formalizing an improvised conversation through media.”

Fast Company

The Details

When designing an immersive tour experience for One World Observatory, we knew the stunning view had to take center stage. The challenge was to seamlessly integrate technology without obstructing the power of the space—we need to keep it minimal yet powerful, and driven by human storytelling.

Enter City Pulse: a set of 14-foot interactive rings that serve as a digital concierge, enhancing rather than competing with the skyline. Designed and prototyped collaboratively with professional actors and comedians, the system features intuitive gesture controls, allowing storytellers to engage visitors dynamically. With 10 interlocking displays and captivating content, City Pulse reimagines the role of the tour guide, sparking new possibilities for the future of immersive storytelling.

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